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Terms & Conditions

General- Product Related

  1. Flower products shown on our website are for indicative purposes only. We try our best to match the actual delivery with the pictures shown. However, there might be slight deviations in the final product based on the quality of flowers, variation in colors, etc across different cities.
  2. All Pictures of cakes are also Indicative. There might be slight variation in the design of the cake from city to city. 
  3. Pictures of all perishable commodities sweets, cakes, etc are strictly indicative. It is not possible to deliver the exact same product as shown on the website in case of sweets since they are bought from sweets shops in the local area only. However, Cakegift.in will strive to deliver the best quality products as available.
  4. If ordered flowers/cake/fruits/sweets are not available in the desired city, we shall deliver available best quality flowers/cake/fruits/sweets of equal value.
  5. In case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, the order shall be considered as delivered. In such cases, no claim for refund or redelivery will be entertained.
  6. The Delivery Confirmation will be sent through email and in no case can it be treated as proof of time of delivery. Confirmation emails or messages might be sent a few hours after the actual delivery.
  7. Extra Charges Will be applicable if the delivery address is not in the city, this will be informed to the customer before the delivery.

Fixed time and Midnight Delivery:

  1. Cakegift.in offers Same Day Delivery, Early Morning Delivery, and Fixed Time, Midnight delivery at some locations at a charge of Rs. 250 for midnight delivery and Rs 150 for Fixed Time delivery. In the case of Midnight orders, the recipient will be called by our delivery team prior to delivering the order. In case the recipient does not receive the call or refuses to guide the delivery team for directions, Cakegift.in will take no responsibility for delivery within the promised time slot. No refund request will be entertained in case of Mid-night delivery wherein delivery attempt has been during the Midnight time slot.
  2. For perishable items like cakes and flowers, we attempt Fix/Midnight delivery of your order only ONCE. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases: 
    1. Wrong shipping/delivery address. 
    2. Recipient not available. 
    3. Premises locked. 
    4. Recipient refusing to accept the delivery