Return and Refund Policy
Refund in cases of Cancellation is mentioned in Cancellation policy, kindly refer the same.
The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Cakegift wallet or bank account.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
The refunds are only initiated once the customer confirms over mail or WhatsApp that where the refund has to be done - Cakegift wallet or bank account.
Refund will be credited in Cakegift Wallet on orders which are processing within 48 hours of delivery date
Refunds are processed to your payment method within 15 working days.
Address Change requests
Change in the address is permitted free of cost only before 24 hours of delivery.
- Within 24 hours period before delivery, if address is changed, we charge Rs 200/-.
- Sometimes the address change request cannot be accepted, in that case order will not be refunded or cancelled.
For Courier products
In genuine cases the company will refund payment for the damaged and/or defective product, only. For the wrong product delivered, company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.